Terms & Conditions

Order
As a customer, you are responsible for ensuring that your information at the order is correct.
When you place your order, an order confirmation is sent by e-mail, it is a confirmation that we have received your order.
Your order is binding and no changes can be made afterwards. When the order is ready to be shipped, we will send you a invoice by e-mail.

Payment methods
We work on a SSL secure platform with Klarna Checkout to ensure that you, as a customer, can feel confident in shopping with us.

Currency
We trade exclusively in Swedish kronor / SEK

Delivery
We will ship the order within 3 business days with Postbord after we we have recieved your order.
It may take longer if an item is out of stock, in that case we will contact you a.s.a.p.
Delivery will be made to the nearest delivery point or in some cases at the home address.

Shipping
Price for shipping is variously based on the weight, size and destination, the shipping cost are calculated at the check-out.

Open purchase and right of withdrawal
We have a 14 days full right of withdrawal if you are not satisfied, provided that the item is not damaged or unused / in unchanged condition.
You, as a customer pay return shipping and we are responsible for shipping new goods that are sent to you.

Returns are made to:

Jimena Concept Store
Bryggargatan 3
68630, Sunne, Sweden

Send us an email with information about the item and:

Name
Address

Contact no.

Order number

Complaint
If there is an error in the goods or for the return of unpackaged goods, contact us at hej@jimenaconceptstore.com

Warranty
We provide a 1 year warranty on all our products, except Paper products, DYI-kits and Posters.